Amazon’s Customer Engagement Technologies (CET) team is seeking a Software Development Engineer (SDE) to contribute to a large-scale enterprise software program. The role involves developing innovative services for Customer Service Chat, Voice, and Help features, leveraging next-gen technologies like Generative AI and machine learning to enhance customer experience. You’ll work with senior engineers to design robust systems, ensure global service expansion, and implement monitoring for high-quality outcomes.
Basic Experience:
- 3+ years of professional software development experience
- 2+ years of experience in system design or architecture
- Proficiency in at least one programming language
Preferred Qualifications:
- 3+ years of experience in full software development life cycle
- Bachelor’s degree in computer science or equivalent
